SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-14 Business days |
| Canada, Europe |
10-14 Business days |
| Australia, New Zealand |
10-14 Business days |
| Central & South America |
10-14 Business days |
| Asia |
10-14 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of proidux (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of proidux.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came quickly. Complete set. Packing is good, not broken. Everything works, flies. The order is satisfied. Thanks,!!!!
Excellent Product!!! Sincerely believed that Vosse not same. Thank you.
Order arrived. very fast delivery. packing as always broken, but the product did not affect. the goods are checked in work. works fine. The child will be delighted. thanks to the store
Awesome plane, everything works, flies amazingly
Delivery is very fast
The plane, the bomb, even my husband asked me to order it for him.
Excellent plane, though the size thought would be larger)
Great plane! Works, flies forward/backward, unfolds and hangs in the air. The toy is just fine, thank you very much to the store The order came in 4-5 days, the courier brought homePre-called.
A box of xiayai came and the plane itself crumbled, bought a gift, which upset. The plane itself is working and flies well
Perfect Quick delivery to Norway Easy to fly
So quickly I did not receive the parcel either when 22 07 I paid and Today 26 07 received her feedback for a gift I would write but took it to a friend to give his granddaughter daughter child
Ordered with delivery from Russia. To Tula came quickly. The whole thing. The box is not broken. The only pity is that the battery ordered only one. It's not long enough. Only 5-7 minutes of continuous operation. Only figured out how it works, and he already sat down (((and I do not about charging from the receipt, but immediately after full charge. One battery is charged approximately 1 hour. But this probably depends on the charging itself. In general, the toy is interesting, I recommend, but order immediately with 2-3 batteries.
Great toy. Hang on. Easy control.
The box was slightly crumpled, and the packaging film was cut. The delivery set is complete.
This is too popular, it was out of stock before, and it took a long time to wait. The quality is ok, the flight is stable.
Fast shipping, well packed, children kids gift, plane and cool look and child like to buy the recommended