SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-14 Business days |
Canada, Europe |
10-14 Business days |
Australia, New Zealand |
10-14 Business days |
Central & South America |
10-14 Business days |
Asia |
10-14 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of proidux (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of proidux.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
!!! A month to Moscow. The lamps are quite good, bright, shade 6000-6500 K somewhere (Sky white light). By power, this is one of the weak, but it's like a budget option for me (already such), because I take in PTF as DHO. In other words, if you need a good light from the lamps, then you need to take from 12000lm (LM lumens), if as me for the visibility of your car (((then these at 8000lm is quite enough. The number of lumens is always indicated per pair of lamps (see description). For good lighting on 18000-20000lm in general, the bomb will, used such somehow.
I order no longer perva times, the quality is very satisfied!!
I order not the first time, everything is super!
Lampy came to the Celia, but the box was smashed. Shine on their parameters well
доставлено быстро, заказываю не первый раз. качество хорошее. продавца рекомендую.
Very good quality product fast delivery in the United States, I recommend the product as it has good luminens intensity already place my next order waiting to receive it.
Упаковка бич, коробка мятая. Проверю - дополню отзыв.
Perfect lighting the fan makes enough noise I can't how big it is to put the cap that covers the headlamp. I recommend store and product at 100%. I recommend seller and product.
The order was delivered Super quickly, to Saratov in 15 days from payment. The product corresponds to the description, I will put it on the weekend, I'll take more pictures. To the store Thank you very much. Seller recommend.
In Chelyabinsk Weeks 2-3, in different ways come, delivery in five without queues, it's cool, in the fog died in a year, in the middle of the long year year year I think for this money good options, shine perfectly, I ride the night on the fog in the city, the track includes headlights)
It came very quickly. Packing as well as everyone in trash. I have not yet put it, work or not, I can not say. But in appearance, whole and like even quality.
Данный товар пришел около двух недель до постамата с другими товарами. И почти месяц он лежал в забвении, пока я приехал с командировки... Поставил... Итак, по порядку. Сроки доставки - уже озвучил. Я выбирал постамат. Общение. Просил только дополнительно уложить в пупырку. Стандартная упаковка. Значит, просьбы не услышаны. Коробка. Товар цел, но коробка помята. Мне лично для себя - главное сохранность. Но если ты на продажу, то тут уже фиаско. Лицо товара - мордой в грязь... Сам товар. Поставил на Zaz Chance 1.3 ala Chevrolet lanos. Без проблем! Но пришлось из за радиатора лампочки немного позаниматься с монтажем Свет нормально. По дню заметил светлее, белый, ночь - дополню отзыв. Однако, с установкой противотуманки не работают.
Both orders came to me in the approximate time, I tried them now just to install.
Exactly as described, excellent product quality.
светят ярко доставка две недели поставил на ближний продавец надежный
It came 2 weeks before the Murmansk region. Took for Polaris Pro RMK 800 2013G. I will check closer to winter)
Arrived very fast, item as described, now have test to see if it is good material life!!
Quality norms, until Tyumen two weeks. Shine slightly better than halogen
long time to shipping and the store charges shipping method it seems good but doesn't fit well in light house seat cordoba 2007 i can't but the cover back thanks