SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-14 Business days |
Canada, Europe |
10-14 Business days |
Australia, New Zealand |
10-14 Business days |
Central & South America |
10-14 Business days |
Asia |
10-14 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of proidux (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of proidux.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks☺️
Delivery almost 1.5 month. quality like not bad
The color is super cute, it is material is excellent and stretch a lot. They feel very resilient and elastic. The shipment was quick and arrived before the estimated date, I will buy again later.
came in 3 weeks good but see-through
Buen producto con respecto al precio, igual a la descripción, muy satisfecha con esta compra
It arrived quickly and is of good quality and resistance. I recommend the store.
Tape quality. It stretches well. For such a price in general an excellent purchase. You can do not worry that it will break.
Tape expander, medium rigidity, stretches well, gives an average load, like OK, let's see for a long time whether enough, I recommend
13.10-29.10 elastic small elastic, the color is the same. can be stretched to 60 cm, for hands and feet will go
Very good, I arrive in 2 weeks, already use it and fulfill your function!
Bought one tape per sample. Came for about a month in Belgorod region, Russia. Red's pretty tight. The quality is like nothing. Time will show. Thank you.
The elastic band is not very mixed for the professor's not a pidiyde, and the Yak is not a great navantazhennia that is super.
Very according to my purchase, it arrived before the estimated date, I bought it with saver shipping and arrived in 9 days, thanks a lot to the store and shipping company☺️
Zamówiłam 30.07 a future pack 18.08 very fast has come to Polish :-)
Looks good quality, came a little early. I liked it.