SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-14 Business days |
Canada, Europe |
10-14 Business days |
Australia, New Zealand |
10-14 Business days |
Central & South America |
10-14 Business days |
Asia |
10-14 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of proidux (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of proidux.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description and size, pleasant to the body material, the edges are not processed, but this is a plus, the edge is thin, does not act under the clothes, does, do Took beige, satisfied and bought another black. Pitted just lovely, nothing presses. It came in 3 weeks in the Rostov region.
Delivery to Ukraine month. Nice bust. Fit in size. I took my mother, she liked it.
Доставка быстрая и бра красивый, аккуратно сделан. Только чашки очень маленькие для большой груди. В остальном хороший и удобный. Доставляется в пакете с застёжкой.
Black is nicer, more showy and better lies than flesh-colored (it completely different model). Has a touch of longer straps and General me in it more conveniently. Also in size L. Recommend!
I received the goods. all is well I'm happy.
My parameters: chest girth 87 cm, under the chest 80 cm. Green topic size m sits quite tightly, slightly compresses, but I do not feel discomfort. Especially if you pull out the liners, it's okay. The topic is perfect for T-shirts, sweaters and for home. For sports, you need another model to order. I have 3 such tops of different colors at the moment. And it is worth noting that they are all different in quality (the seams are different, the pattern ends in different places, the different length of the lace fabric).
Great top. At OG 84, OPG 74 perfectly fit the size L. Color as in the photo of the store, maybe a little more tender. Holds the chest perfectly, straps do not fall off. Inserts for the color of the top.
Got married. Right in the middle of the bodice is a hole on the lace. I did not send it back. I won't argue. But I would like the store to consider it at the next order and make a discount
Super nice xD and good quality, very comfortable, happy with purchase, thanks ^ ^
Excellent! Excellent! Very nice, I'm delighted with the purchase, arrived in a month in Mexico and in very good condition. I highly recommend this product and the store.
Seamless Underwear very well I'm glad I took XL it suits me very well I recommend this store and thank the seller
Comfortale seamless bra as described. Soft and smooth material. Removable pads is also very handy.
Belle brassière, 3xl pour un 95 B, super confortable.
The parcel came in 15 days. All exactly as in the photo and in the description, I ordered several pieces, the store put everything in one parcel. Size L in gray color approached perfectly, but the green color was much smaller! Most likely the wrong size was printed on the tag. In the rest, I liked everything.
This seamless bra sits very delicious and soft to the touch. Called 2 sizes bigger take than your original size. I wear normal A M and this XL is fine and falls as a M. The delivery to Holland took 3 weeks.
Very good bra!!! Beautiful size a little small be careful... Usually I take S see there I took an L to be sure and I did well .... Knowing that I make an 85b .... Here are the girls
Great! Nice quality! Thank you I recommend
Beautiful, soft and very gentle! Well sewn! Threads do not stick out. Seller sent fast less than 2 weeks